Service Terms — XP One Pulsar & XP One Quasar

Provider: LEADSMIND AI LTD (XP ONE), a company incorporated in England and Wales under number 17014114, 167-169 Great Portland Street, London W1W 5PF, United Kingdom — contact@xp-one.io

These terms govern the XP One Pulsar (lead delivery) and XP One Quasar (meeting delivery) services. They supplement the Terms of Service, which apply to any matter not addressed here. In the event of conflict regarding the scope of the service, this document prevails.

1. Purpose

• XP One Pulsar: identification and delivery, at the agreed pace, of business contacts matching the ideal customer profile (ICP) defined with you.
• XP One Quasar: Pulsar, plus outreach and appointment setting carried out by our teams on your behalf, up to and including the meeting taking place.

2. Contractual definition of a compliant Lead (Pulsar)

A Lead is deemed compliant where it meets all three of the following criteria:

1. ICP match — the contact falls within the ideal customer profile agreed in writing with you before start (sector, size, geography, role/decision level);
2. Dated intent signal — an objective, dated element, documented in the delivered record, indicating a relevant need or trigger (post, tender, hiring, role change, public data, etc.);
3. Verified contact detail — at least one business contact detail (email or phone) obtained through a verification process showing a confidence level of at least 80%.

Each Lead delivered is unique: we apply deduplication and do not deliver the same contact twice to the same customer.

3. Contractual definition of a qualified meeting held (Quasar)

A meeting is deemed qualified and held where it meets all of the following:

1. Actually held — the prospect attended at the agreed date and time;
2. ICP match — the company matches the profile agreed with you;
3. Decision-maker — the prospect holds decision-making authority over, or direct influence on, the relevant purchasing decision.

A meeting cancelled or rescheduled at your initiative, or missed through your fault, is deemed held.

4. Volume, pace and scope

The monthly volume, delivery pace and delivery channel are those stated on your order form, subscription page or invoice. Volume is measured per monthly billing cycle, assessed at the end of the cycle and not day by day.

No guarantee of commercial outcome. We commit to the compliance and volume of the Leads or Meetings delivered, as defined in clauses 2 and 3. We do not guarantee any reply rate, conversion rate, closing rate or revenue: those outcomes depend on your offer, your pricing, your responsiveness and your sales process.

5. Your cooperation — condition of performance

Performance assumes that you provide, within a reasonable time:

• the written, agreed definition of your ICP;
• the elements needed for outreach (positioning, offer, constraints);
• for Quasar: an up-to-date availability calendar and the necessary technical access.

Any delay or failure on your part suspends delivery deadlines accordingly and gives rise to no price reduction. A material change to the ICP mid-cycle is treated as a new configuration and takes effect from the following cycle.

6. Price, invoicing and term

The price is that of the plan subscribed, payable in advance per monthly cycle, by automatic charge through Stripe.

The contract is entered into with no minimum term and renews automatically on a month-to-month basis. Either party may end it by email giving fifteen (15) days' notice before the renewal date. Termination takes effect at the end of the current cycle; deliveries due for that cycle are honoured. No pro rata refund is due for a cycle already started.

7. Claims and replacement

You have seven (7) business days from delivery to challenge the compliance of a Lead or Meeting, by email, stating which criterion in clause 2 or 3 is not met. After that period, the delivery is deemed accepted.

Any item acknowledged as non-compliant is replaced in the current or following cycle. Replacement is your sole remedy: it gives rise to no cash refund, no damages and no price reduction.

The number of replacements is capped at 100% of the volume of the cycle concerned.

8. Ownership and use of delivered data

Leads and information delivered are provided for your exclusive internal business use. They may not be resold, assigned, rented, shared with any third party or incorporated into a commercialised database. Any breach results in immediate termination without refund.

We retain the right to use our methods, tools and sources for other customers, subject to clause 9.

9. Exclusivity

Unless otherwise stated in writing on your order form, the same Lead is never delivered simultaneously to two competing customers on the same ICP and the same geography during the term of your contract. No general sector or territorial exclusivity is granted without a separate written agreement.

10. Data protection

Delivered Leads contain business data relating to individuals.

• In compiling the delivered file, we act as controller, on the basis of our legitimate interest in B2B prospecting, drawing on public or lawfully accessible sources and contractually bound data suppliers.
• On delivery, you become the controller of the data received. In particular, you must: have a lawful basis for your prospecting, inform data subjects in accordance with Article 14 GDPR from first contact, handle their access, rectification and objection requests, and maintain a record of processing.
• Any objection or deletion request addressed to us is handled within 30 days and the contact is removed from our future deliveries. You undertake to do the same on your side and to inform us.
• Where we access your tools or send messages on your behalf (Quasar), we act as processor; the Data Processing Addendum applies.

11. Capacity and confidentiality

Our production capacity is deliberately limited to preserve quality. We may decline or defer a subscription, or decline an ICP we consider unlawful or incompatible with an existing exclusivity commitment.

Your ICP, your messaging and your results are confidential and are not disclosed to third parties. Any use of your name as a commercial reference requires your prior written consent.

12. Liability

Our total liability under these terms is capped at the sums paid by you during the twelve (12) months preceding the event giving rise to the claim. Indirect losses are excluded, including loss of revenue, profit, customers or business opportunity.

13. Governing law

These terms are governed by the laws of England and Wales. Exclusive jurisdiction of the courts of England and Wales.

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Contractual document — LEADSMIND AI LTD, 167-169 Great Portland Street, London W1W 5PF, United Kingdom. Agreed: